Community and self-service support options Issues that originate in customer networks fall outside of the Office 365 support boundaries, and in these cases, customers must work with their networking team for assistance. The Office 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Office 365 operated by 21Vianet. Support is available both online through the Office 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions.Īuthorized administrators can use the Office 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. With every subscription of Office 365 operated by 21Vianet, 21Vianet support provides technical, pre-sales, billing and subscription support. Technical support is provided in English 24 hours a day, 7 days a week, and in some cases, in local languages as noted. Local language support varies by country/region. In most countries/regions, billing support for Microsoft 365 for business products and services is provided in English from 9 AM-5 PM, Monday through Friday. The expected wait time is indicated in the Contact support pane. Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me.If the results don't help, at the bottom, select Contact Support.If you get a drop-down list, select the one closest to your question, or continue typing your question, then press Enter. Type a question or keyword into the text box.On the bottom right side of the page, select Help & support.For more information, see Who has admin permissions in my business?. If you get a message that says you don't have permission to access this page or perform this action, you aren't an admin. If you bought all your subscriptions through a partner, contact your partner for support. To activate Office, launch an Office app and start the activation process.You must have bought at least one subscription through Microsoft to access Microsoft support.Once the installation is finished, click “ Close“.Enter your Mac login password and click “ Install Software“.Review the disk space requirements or change the installation location, then click “ Install“.Choose how you want to install Office and click “ Continue.”.Click “ Continue” on the first installation screen and agree to the terms of the software license agreement.Download the installer from and double-click the.To activate Office, open an Office app and accept the license agreement.Run the downloaded file, select “ Yes” when prompted, and follow the instructions to complete the installation.The 64-bit version will be installed by default, unless a 32-bit version is detected. Select “ Install Office” to start the download (if you signed in with a work/school account, go to aka.ms/office-install and select “ Office 365 apps“).Go to and sign in with the account associated with this version of Office (Microsoft account or work/school account). See Security best practices for more info. If you successfully reset your password, now is a good time to set a reminder to verify your security contact info, or make changes to it. Make sure to set a reminder to verify or update your security contact information. If those don’t work, proceed to the account recovery process.
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