ICA officers are working hard to process the passport applications. Those who are unable to perform the above themselves and do not have proxies to assist them, may visit ICA Building for assistance on submitting their passport-related appeals online.Ĩ. For other enquiries on passport matters, applicants can refer to our FAQs or reach out to us via Live Chat (Live Chat hours: 8am - 5pm on Mon - Fri, 8am - 1pm on Sat).If applicants need to travel urgently, they can submit an appeal to expedite the processing of their passport online at. Applicants will receive an email or a pink notification card from ICA when their passport is ready, and may proceed to ICA Building or designated post offices for collection thereafter. Applicants who would like to check on their passport application status can do so by logging in to MyICA. Passport applicants with other enquiries can contact ICA via other means: There is no additional fee for passport collection at the post offices.ħ. To avoid the queues at ICA Building, we also encourage eligible applicants to collect their passport at one of the 27 post offices. Children, the elderly, and those who require special assistance may be accompanied by one other person.Ħ. In addition, passport applicants who need to collect their passport at ICA Building are advised to do so alone, to reduce the crowd at ICA Building.
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